So this weekend I had an issue that I've honestly never had in my life happen to me. Mostly, because I've avoided it. So here I am thinking I need some motivation so I head to a store that typically doesn't sell clothes over XL and even those are a small XL. I figure I can't be that far away from it so I'd go in to this store that sells the "Hip" clothes and get a cute outfit that is in the biggest size there which is still smaller then I can fit into and hang it on my wall as a motivation outfit to try on every once in awhile...good idea right?
Well....apparently the sales associate had other ideas becuase I walked in and was looking at a few tops and I wasn't even there 5 minutes and she comes over to ask if she could help me look for my gift. I said oh I'm not looking for a gift - I'm looking for an outfit for myself and she looked at me in a disbelief look and said "right...a gift for someone else from you...how about some over here these are night and durable and "in" right now, what do they like to do?" I said "No, I think you misunderstood. I'm looking for an outfit for myself - for me to wear." And then she goes "oh...well in that case you need to leave because we don't have anything in the store that you'd be able to fit into, let alone look good in" ...I just stared at her and was like seriously? I was quiet in disbelief and even though I wanted to cry at how rude people can still be....even to perfect strangers, I held my head high and said thank you for taking the time and turned around and walked out. As I turned the corner I looked in the window and she had a smug smile on and I went to my car and cried. Why can I not see myself how other people apparently see me? Is it really that hard to ask a person WHY there were shopping there for an outfit? Or WHY they picked that store? UGH
I sulked for awhile and made myself feel like crap and I ate...yes I'm an emotional eater....
Then I took action. I called the store and asked to speak to the manager and I'm pretty sure it was that same girl that answered the phone and she said she's not here can I help you and then I told her that if I thought she could help me I wouldn't be asking for the manager and hung up. I called back later and finally got the manager and I spoke to her about what happened. She was mortified and assured me that the issue would be taken care of that I was welcome into that store at any point and she could guarantee me that when I did come into that store I wouldn't have to see the sales associate again because she wouldn't be there and that she (the manager) would be personally sending me out a gift card to come back and shop for an outfit and said that she would personally help me select an outfit that would be fabulous if she was there. So after she got my address we said our goodbyes.
Immediately I felt guilty. I don't really know what I expected would happen if I called...but what if the sales associate was just having a bad day? What is I read more into what she said becuase I immediately took the defensive? I just cost someone a job and in these days that hard to find...
But then again, as a customer I shouldn't be made to feel that I can't shop anywhere so I stand behind my decision to call the manager regarding the situation and blessed that I was given a gift card for my outfit (even though I told her it wasn't necessary I was just calling to bring attention to the issue) and will once again be going back there for my outfit...I just might wait a few weeks more!
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OMG bren, this really broke my heart!! Before I even finished the whole blog, I was gonna write that you should have immediately called the manager, but then I kept reading. And regardless of if the sales associate was having a bad day or not what she said was extremely hurtfull to you and would be to anyone. Could you imagine if someone in there to do the same thing, and wasnt as strong as you and maybe her depression about her weight was already at the point of suicide or something. Personally I think she should be fired and that you deserve a free outfit!! I'm sure you can see that throughout this process, you are definitely gaining personal strength that you didnt have before, and that is awesome in so many ways. Plus....if that was me, I wouldnt have left so politely to say the least...
ReplyDeleteAmanda H
Oh my goodness!! You totally did the right thing, I'm so proud that you called back! That does take strength, no matter what your initial emotional reaction was. You can't take a bad day out on your customers - the whole point of customer service is to be nice even when you don't want to be. And on top of that, having a bad day never gives you the right to talk like that to anyone. Leave any guilt you're feeling for her to pick up for being a bitch - simple as that. You stood up for yourself, and that is amazing. That is an incredible skill to have in any situation - one I'm still working on myself. :) Kudos!
ReplyDeleteJamie M.
What a bitch...I would have wanted to punched her. But since that would probably get me arrested I am glad you went a different route and did call. You should not feel guilty about calling or what may happen to the sales associate. She was WAY out of line (though it doesn't seem like she knew where the line was). Sorry that happened to you, but you got through it which is awesome.
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